Why ERS?

Experience - Over 50 years of successful agency management experience.

Stable - Very low turnover, especially among managers and supervisors.

Ethical - An unblemished regulatory compliance record.

National coverage - Licensed and bonded as required in those states with licensing requirements. We do not forward accounts.

Highly trained - Comprehensive in-house training program.

Effective - Your accounts are thoroughly worked, usually by dedicated dialer teams, in order to maximize recoveries.

Customer service oriented - Over 100 professional employees in our Support Services group are dedicated exclusively toward meeting client expectations and requirements.

Competitive - Highest netback.

Results - Remarkably successful dialer management strategies are custom tailored to each clients distinct business. ERS's automated skiptrace system compliments the effectiveness of this unique approach.

Who Are We?
ER Solutions, Inc. (ERS) is part of the CRI family of Accounts Receivable Management agencies. As an entity, and combined with all of the CRI companies, we are among the oldest, largest, and most technologically advanced collection service providers operating in the U.S. Today. Convergent Resources, Inc. (CRI), Atlanta, GA, our parent company is, collectively, one of the eight largest agency organizations in the country with nearly 2,000 employees and a coast-to-coast presence with offices throughout the United States.

What Do We Do?
We collect money. We understand the psychology of delinquent customer/debtor resistance to paying their obligations and we've become skilled at effectively dealing with this resistance by using proven strategies and collection techniques to encourage voluntary payment.

Our Philosophy
Our founder always reminded us of the golden rule, "Treat others they way you would want to be treated." We continue to practice this philosophy today by diligently working to collect the money, but we do so in a tactful, sensitive, and humane manner.

Our Founding Principles
Our success is based on the simple principle that there really is no secret to out-performing our competitors. If we tenaciously work our clients' files, we optimize our accomplishments.

Our History
ERS is the integration of several collection companies with roots in the Seattle area dating back to 1950. In early 1999, these companies were acquired by CRI. In July 2000 they came together as ER Solutions, Inc. and relocated to a much larger and more technologically advanced facility in Renton, WA. ERS also operates major call centers in Phoenix AZ, Houston TX, and Atlanta GA

Our Mission
Our mission is to become acknowledged as the premier provider of third party collection service in North America.

Our Strengths
ERS counts among our strengths a commitment to our clients that features a strong financial position, a uniquely qualified management/collection team, state-of-the-art systems and technology, and a dedication to providing the best in client service.

Our Approach
Although we rank among the largest agencies in the U.S., we work hard to avoid becoming structured, hierarchical and bureaucratic. We aim to preserve the excitement, informality and fun that have characterized our firm for over 50 years and, while so doing, provide outstanding performance and value for our clients.