Facilities
ER Solutions is a member of the Convergent Resources, Inc. (CRI) family of collection agencies. CRI, according to the December 2003 issue of Collection and Credit Risk Magazine, is the 8th largest agency organization in the U.S. ranked by 2002 revenue. ERS is, therefore, among the oldest and largest collection services providers operating in the U.S. today. ERS is licensed and bonded in those states requiring licensing and covers the entire country for major credit grantors in the retail, telecommunications and utilities industries. ERS operates nationally from five facilities: headquarters near Seattle WA, Atlanta GA, Houston TX, Phoenix AZ, and Montgomery AL.

ER Solutions - Renton
800 SW 39th Street Renton, WA 98055
800.444.8485
ER Solutions - Phoenix
4425 W Olive Ave STE 400 Glendale, AZ 85302-3847
800.477.4041
ER Solutions - Atlanta
219 Perimeter Center Parkway NE Atlanta, GA 30346
770.604.4390
ER Solutions - Houston
3120 Hayes Rd. Suite 200 Houston, TX 77082
800-934-1240
ER Solutions - Montgomery
2400 Presidents Drive Montgomery, AL 36116

Technology
Technology sets ERS apart from the competition and is the primary reason explaining our unusually high productivity. Mainframe hardware Hewlett Packard RP7640, Dual EVA6000 fiber optic disk array with over 6 terabytes of storage, 16 gigabytes of memory, highly scalable Software Ontario Systems Corporation's Flexible Automated Collection System (FACS)
Communications system Avaya S8720 PBXs with VOIP, CMS, ACD, and voice recording and Compact PCI dialers with: Auto dial, Power dial, Predictive dial and ANI based call blending
Skiptracing system ALIAS (Account Locate Information Asset System)
Automated account transfers EDI, RMS/London Bridge, TSYS, plus customized solutions
Electronic filing system Server Imaging System
Automated payment options Web based, Pre-authorized checks, ACH automatic transfers, Western Union Quick Collect, Visa, and MasterCard

The Collections Process
Once an account is activated, ERS's system automatically mails the required validation notice to an address checked against the NCOA database. Next, ERS's automated skiptracing product researches and adds or corrects information relative to address, phone, POE, nearbys, same-last-names, bankruptcy and credit bureau data. Accounts with good phones are then attempted at frequency schedules pre-arrange with ERS's client. Bad phones and mail returns are skiptraced using various leads identified by ERS. Account reviews are conducted routinely. A wide variety of payment options augment this collections process.

Careers at ERS!

Personnel Practices
ERS's total employment has steadily grown to its present size of about 1500 people, nearly 1400 of whom are directly involved in the collections process. The company's collector training program makes extensive use of courses developed by ACA International. ERS offers employees a competitive compensation and benefits package including an attractive 401(k) plan, health insurance, vacation policy and continuing education assistance plan. As one of the largest collection services providers in the country, ERS has the capacity, the technology and the expertise to help you reach your recovery goals.